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Welcome To Mattr Yoga Wear Learn More

FAQs

Shipping

Where do you ship from?

All orders are fulfilled by hand from our headquarters in Ontario, Canada.

How long will it take to receive my order?

Orders are fulfilled within 1-2 business days and scheduled for dispatch. Shipping speeds typically take 1-3 business days, but may vary by location.

How much does shipping cost?

We are happy to offer free standard shipping in Canada & the USA for orders over $50. International customers may be subjected to additional shipping costs & customs fees, depending on your location. We are also happy to offer premium shipping options to those interested in expediting the arrival of your purchase.

Do you ship internationally?

Yes! We are happy to offer international shipping on all items within the Mattr lineup. Additional shipping costs & customs fees may apply.

Returns

Do you have a return/exchange policy?

We accept returns within 30 days of delivery! Your Mattr clothing must be unworn, unwashed, unaltered, and in their original packaging in order to be returned or exchanged. However, accessories, gift cards & discounted items purchased on promotional sale are non-refundable.

How do I return or exchange my order?

To request a return or an exchange, please reach out to our customer service team at connect@mattryogawear.com with the following information:

- Your full name

- Your email address

- The nature of your request (return, exchange, etc.)

Ordering

How can I track the status of my order?

You will receive your tracking information via email as soon as your order is fulfilled for shipping! You can use this information to track the status of your order in transit.

Please allow 24-48 hours for this email to arrive in your inbox following your purchase of in-stock items.

Can I cancel or change my order once it is placed?

If you notice any errors in your order, would like to make a change or would like to cancel, please reach out to our customer service team at connect@mattryogawear.com as soon as possible.

You may also contact us using the chat option on our website within 2 hours of your time of purchase to allow us the opportunity to make changes before your order is shipped out.

Our Products

What sizes do you offer?

We offer a variety of sizes in our flagship lineup. Sizing charts have been attached to each items product page for your convenience.

Do you offer a warranty on your products?

Our quality promise is backed by quality products. If your Mattr gear doesn't perform the way you need it to, send it back & we'll replace it for you - no questions asked.

Additional shipping costs may apply.

Where do you manufacturer your clothing?

You might be wondering how we at Mattr Yoga Wear have been able to guarantee such high quality yoga & lifestyle clothing, while also keeping costs to consumers low. The trick is in our supply chain. Through our close relationships with ethical clothing manufacturers in Mexico, we have been able to eliminate the costly intermediate steps that exist between the clothes' production and their arrival to your closet. 

What type of material do you use?

Our clothes are composed of 100% recycled polyester, interwoven with trace amounts of elastic yarn to provide additional stretch & performance.

General Questions

Where does the name Mattr come from?

Our company was named after the universal substance from which all things are composed, both observable and non-observable.  It is a name that not only honours our connection to our fellow man,  but to all life on this planet. Every living, breathing organism plays a unique role in the greater ecosystem of our world, but at their finest level, each is merely a manifestation of the simplest form of material - matter.

Is your packaging eco-friendly?

We made sure to consider sustainability at every level of the company. We are proud to utilize environmentally friendly shipping solutions. Our packaging is composed of 100% post-consumer recycled material, printed with compostable water-based algae ink.

What charities do you donate to?

Mental health awareness is at the forefront of our brand. That is why we are dedicated to donating 10% of our profits to the Centre for Addiction and Mental Health to support individuals struggling with mental illness & addiction.

Can I become a Mattr Ambassador?

Yes! As a community focused brand, we are always looking to expand our Mattr family. Our brand ambassador program comes fully loaded with perks and the ability to earn additional income. If you connect with our mission and feel drawn to joining our community, please follow the link to apply for our Ambassador Program:

*INSERT LINK HERE FOR APPLICATION*

What is the Sezzle Payment Plan?

We are proud to announce that we have partnered with Sezzle, a third-party payment plan platform, in order to ensure that all items in the Mattr lineup remain as accessible as possible.

Sezzle allows us to offer our customers the freedom to purchase today and pay later with NO interest!

With a first instalment as low as 25%, our customers will be able to take advantage of the interest-free payment plan offered by Sezzle, paying the remaining amount over 3 subsequent instalments (each due 2 weeks apart). To take advantage of this offer, simply select Sezzle as your payment option at checkout, and follow the prompts to proceed.

Please note that late payments will be subjected to an additional fee.

How do I contact Mattr?

Our customer service team is happy to assist with any concerns you may have. Feel free to reach out to us at connect@mattryogawear.com with your name, email address, and the nature of your concerns. Please allow 24-48 hours for a response.

Made in North America

A key factor in reducing our carbon footprint through the elimination of ocean shipping, known to be one of the largest contributors to greenhouse gases.

Sustainable & ethical

Our packaging is composed of 100% post-consumer recycled material, printed with compostable water-based algae ink.

High quality product

Thoughtfully crafted, functional men's yoga clothing that seamlessly transitions from the bustling city streets to the serenity of your yoga mat.

Get in touch

Have questions? Contact us at any time at connect@mattryogawear.com and we will be happy to assist you.

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